Frequently asked questions are listed below. If your question has not been covered in this list, then please contact us.
Can I pick up my order in store?
No – Sorry all purchases from our website will be couriered as the same items may not be available in store.
Can I return my online order in store?
Online orders may only be returned at our Mount Roskill store within 28 days of receipt.
Please remember to bring proof of purchase. Unfortunately refunds cannot be issued in store, they will be processed between 2-3 working days.
How do I return my online order?
Please courier items to:
Roop Darshan Online Returns
1 White Swan Road
Once your return has been received, a refund will be processed back on to your credit card.
Will my refund include courier charges?
Unfortunately we cannot refund courier charges unless the product is faulty.
Do I have to pay duties or taxes on international orders?
Import duties, taxes and brokerage fees are NOT included in the product price or shipping cost, and may be collected upon delivery from the carriers for certain orders. These charges are your responsibility as we only charge for the transportation fee for the packages. Please check with your country’s customs office to determine what these additional costs could be.
Roop Darshan currently accepts the following credit cards:
- Master Card
- American Express
We also accept payments via PayPal